What shall I do if I receive a faulty or damaged item?

If your package is visibly damaged on delivery, please tell the courier delivering your goods that you wish to sign as “received damaged”.

You should check all products you receive against your order promptly and if you discover that a product or products are damaged after delivery, it is advisable to let us know as soon as possible.

You can do so by submitting a request with your order number, the items affected and any images you may have of the damage and or fault.

To investigate any potential quality issues, we will require faulty items to be returned. We will of course replace or refund any affected item(s) in this case, post return.

Should you have any question, please feel free to contact us at info@finecrafters.co.uk